How it works
How to claim tax back with TaxMind, step by step
Here is exactly what happens from your first message to Revenue's decision, what we ask of you, and what we take care of.
The stages of a review
You tell us about your situation
Sign up online, or send us a WhatsApp message. Sign-up asks for your details, a code sent to your mobile and an on-screen signature on our agent authorisation.
Your part
About 3 minutes online.
Our part
We reply by your chosen method within one working day.
A short conversation
We ask about your work, your home and your family for the years in question. From that, we can usually tell you which credits and reliefs are worth checking.
Your part
Answer a few questions. It is fine not to know the tax terms.
Our part
Tell you honestly whether a review is likely to be worthwhile. No charge for this conversation.
You authorise us and share your details
To act for you, we need your written permission. You sign a tax agent authorisation online, and we link to your Revenue record as your agent.
Your part
Sign the authorisation and send your PPS number and any receipts through secure onboarding.
Our part
Set up the agent link with Revenue. We never ask for your myAccount password.
We review your record
We check each year you can still claim against the credits and reliefs that may apply to you, and prepare a plain-English summary of what we found.
Your part
Nothing, unless we have a question for you.
Our part
A year-by-year review, done by a person, not left to software.
You approve
We show you what we plan to claim for each year and the fee. Nothing is filed until you say yes.
Your part
Read the summary, ask anything, then approve.
Our part
Explain every item, including any year where the review shows tax owed.
We file and follow up
We submit the return for each year. Revenue reviews them and issues a Statement of Liability for each, showing any refund due.
Your part
Let us know if Revenue contacts you directly.
Our part
Answer Revenue's queries on the returns we filed and confirm the outcome with you. Fee: invoiced after your refund is processed, payable within 7 days.
Reviewed by Mathews, Registered Tax Agent (TAIN 81640T). Last reviewed November 2026. Figures checked against revenue.ie.
Responsibilities
What we each look after
Using a tax agent does not hand over responsibility for your tax affairs. It means you have an expert doing the work and checking it with you.
Your part
- Give us complete and accurate information
- Keep receipts for anything we claim on your behalf
- Tell us about changes, such as a new job, marriage or moving home
- Read and approve the summary before we file
Our part
- Review every claimable year carefully
- Explain what we found and the fee before filing
- File only what you have approved
- Keep your information secure and use it only for your service
Support
One team, on the channel that suits you
Most clients talk to us on WhatsApp. You can also call or email. Languages: Languages offered, e.g. English and Malayalam.
WhatsApp
+353 89 499 5114 (opens in a new tab)
Quick questions, updates and reminders.
Phone and email
Email: info@taxmind.ie
Hours: Monday to Friday, 9am to 5pm
Find out what you can still claim.
Tell us a little about your situation. It takes about 3 minutes, and there is no obligation to go ahead.
Prefer to chat first? WhatsApp us on +353 89 499 5114 (opens in a new tab).
Tax tips and deadline reminders
Short, plain-English emails about tax credits, refunds and Revenue deadlines. No spam.
